Our Hotel Experts visit your hotel as Mystery Guests and document the entire guest experience. They evaluate the overall hotel operation as well as the current techniques used by the hotel for the promotion of the additional services
Following their visit, our Experts conduct a detailed report that will help you enhance your service sales (spa, restaurants, concierge etc) as well as your hotel operation and guest satisfaction. The report includes a personalized set of Upselling Tips & Advice, that can quickly lead to an increase of sales and revenue
In order to ensure the optimum use of our advice, our Experts provide an initial guidance to the hotel owners and managers, about the upselling methods that the hotel has decided to adopt
HOW DOES IT WORK?
Upselling Hotel is a 100% personalized service, offered by the top professionals in the Hotelier Industry. Our experts guarantee a real advanced level of consulting, with high quality results.
The Upselling Experts:
- Discuss with each hotelier separately, evaluating the kind of collaboration that suits each case
- Execute a mystery visit and property evaluation, gathering all the necessary information
- Compose a detailed report analyzing the personalized strategy that will give to the hotel a full sales potential, and explain how they will be able to deliver the best possible results.
- Specify (or even produce) all the required content (e.g. website texts, in-hotel infographics, digital content) that is necessary for a complete upselling plan.
WHICH HOTELIER NEEDS DOES IT COVER?
- Increase of Hotel Restaurant, Spa and Service Sales
One of the most important needs of the modern hotelier, is the successful promotion of the various hotel departments such as restaurants, spa and services, that can increase the property's total revenue from existing reservations. In order to achieve the optimum results, the hotelier needs a series of tools, content and directions, for building a successful communication campaign that will convince travellers to purchase these extra services. Until recently, there weren't any specialized service that focused on this vital need; this major industry gap, is what Upselling Hotel comes to fill.
What is the Innovation?
Upselling Hotel is an innovative service, as it produces 100% personalized consulting reports for the hotels, depending on each property’s strategic needs: making current hotel guests buy additional hotel services thus increasing the hotel’s revenue, or develop unique hotel characteristics that will make the hotel stand out and increase its popularity and demand. Upselling Hotel is the only specialized agency that focuses in these fields, enjoying a high satisfaction level from the collaborating hoteliers.
Who are its competitors?
In a broader point of view, the competitors of Upselling Hotel, can be either marketing & consulting companies which, among the several services they offer, help the hoteliers enhance their upselling results, or creative agencies which provide the necessary content.
However, none of these companies is an actual competitor of Upselling Hotel, since neither of them offers a complete service (consulting, content and correct usage) nor specializes in the upselling techniques and methods.
WHAT IS THE BUSINESS MODEL WITH THE HOTELS?
Hoteliers can request an Upselling Report, which includes the upselling evaluation and the 100% tailor made upselling tips, based on each hotel's profile and operation. The Upselling Experts deliver a detailed report to the collaborating hoteliers, explaining and presenting all the additional information that will help them follow a successful strategy plan.
- Our upselling experts will visit your hotel, experiencing your property as if they were actual visitors.
- During their visit, they will record all the upselling potentials of your hotel during each stage of the reservation: before the booking, after the booking, during the stay and after the departure.
- Following this, our Experts will compose and provide a detailed Evaluation Report of the current situation, with useful and practical tips for improvement. In addition to these operation-wise advice, our Experts will give the 100% personalized Upselling Tips, that aim to create a dynamic strategy plan for your Hotel that will increase its service sales.
- As a part of their Tips, our Experts will specify (and, in certain cases, even create) the necessary content (off-line and digital) that is required for achieving the optimum Upselling results, according to the specified strategy plan.
WHAT IS THE FUTURE?
Upselling Hotel aims to become the top Hotel Consulting agency that will cover several fields of expertise, creating the most trustful organization in the hotel development market. Working as a connecting bridge between the hoteliers and the several online tools that help hotels communicate with the travellers before and after their booking, Upselling Hotel works also as an organization that can help hospitality brands develop their dedicated tools and services for hoteliers.