Mystery Guest Visits
This Advanced Destsetters Service, helps hotels increase their service sales (F&B outlets, SPA, tours, car rentals, concierge services etc), improve their reviews, and enhance their direct bookings. The Mystery Guest Visits can be physical or online:
PHYSICAL MYSTERY GUEST
Destsetters’ experts visit your hotel and stay as guests for a predefined number of nights. Following the visits, our experts will provide a detailed evaluation report for each department and service, that will include specific and personalized recommendations and ideas for improvement, that will lead to a total increase of revenue from additional service sales.
ONLINE MYSTERY GUEST
For the Online Mystery Guest, our experts will evaluate your hotel’s official website as well as your overall online presence (official booking engine, OTAs, Social Media, Review websites etc), and come up with a detailed report with specific tips and advice that will improve your digital communication and will lead to more direct sales.
Global Hotel Expert
T: +30 2103245142
A HOTEL SHOULD NOT FOCUS ON CREATING NEW NEEDS FOR ITS CUSTOMERS, BUT Instead on CREATING THE DESIRE FOR NEW EXPERIENCES. THE GUESTS MUST ALWAYS FEEL THAT EVERY ADDITIONAL SERVICE THEY BUY FROM THE HOTEL, HAS A HIGH QUALITY AND VALUE.
What will we check during the Mystery Visit?
Physical & Online Mystery Visits
The Hotel’s Official Website as well as its presence in popular online channels (OTAs, review websites & social media)
Online & offline reservation procedures
Physical Mystery Visits Only
The Guest’s first impression during the transfer & the check-in procedures
The overall in-room experience
The hotel’s Restaurants and other dining options (room service, bars, pool service etc), as well as the operation and service procedures
The SPA, other wellness facilities and services, and indoor and outdoor activities that are related to the guests’ overall experience in the destination
Current methods for promoting the hotel’s additional service sales to staying guests
Check-out procedure and post-departure communication for creating a loyal and repeating audience
What will the Hotel get?
Personalized tips & recommendations for:
Improving your hotel website’s SEO, targeting a higher quality audience, and transforming your website visitors into actual guests.
Enhancing your hotel’s presence in the various OTAs, transforming the review website readers into actual guests and making your Social Media accounts into dynamic selling points.
MEETING WITH THE HOTEL MANAGEMENT
During a meeting with the hotel’s ownership and/or management, our experts will analyze:
All the topics and points that need to be improved.
Our specific and personalized tips & recommendations for sales improvement and Upselling.
Our proposed prioritization regarding the actions that need to be taken.